At Gaming Associates, impartiality and transparency are fundamental to our operations. We are committed to providing fair and objective certification services to all clients, regardless of industry or location. We welcome input from stakeholders, including clients, regulators, and other interested parties, as part of our continuous improvement process. All feedback, whether related to concerns, complaints, appeals, or potential misuse of certification or marks, is thoroughly reviewed and handled fairly, with clear and timely resolution.
All our testing, inspection, and product certifications are conducted in-house. We maintain independence from any commercial, financial, or other pressures that could compromise the impartiality of Gaming Associates
Gaming associates strictly refrain from offering consultancy services or engaging in relationships with other industry firms that could compromise or appear to influence our certification services, thereby reinforcing the integrity of our processes.
Gaming Associates continuously monitors potential threats to impartiality and actively engages with clients, regulators, and stakeholders to undergo a risk assessment, ensuring our product certification activities remain transparent, fair, and compliant.