Certification Process

Initial customer enquiry, provision of information Applicable Certification Scheme, Applicable Checklists and the Application form.

Application review to ensure completeness of information about the client and the product is sufficient to conduct the certification process. This ensures that scope is clearly defined, and competent resources can be allocated.

Certification Agreement is prepared and provided to the client for review and acceptance.

Determination process is where main work performed, this includes Audit plan, conduct Inspection and audit, Audit report, Corrective action request (CAR), CAR rectification and verification, and Certification readiness.

Review process is performed by the Certification Manager, reviewing all information and results related to the evaluation. Any issues identified will be redirected back to the audit team to be resolved and resubmitted. Once all information is complete, the Certification Manager arranges for the certification committee to meet and review certification submissions.

To ensure independence and impartiality during the review process, the Certification Manager will excuse themselves if they have been involved in an audit and an alternative reviewed is appointed.

Decision on certification is tabled to the Certification Manager who is assigned to make the certification decision based on all information related to the evaluation, its review, and any other relevant information. The decision of certification can be one of Granting, Maintaining, Extending, Reducing, Suspending, or Withdrawing.

Decisions and Attestations are communicated to the client in writing. The certification includes Gaming Associates contact information, client information, the scope of certification, date certification is granted, Issue number, expiry date and any other information as appropriate.